Privacy Policy
Privacy Policy
Introduction
Tower Farm Holidays is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, www.tower-farm-holidays.co.uk, use our services, or interact with us. We act as a data controller regarding the personal data which you provide us when booking our accommodation.
Information we hold about you
Personal Data: We may collect personal data such as your name, email address, home address, telephone number(s), payment information and other guest names travelling with you when you make a booking or contact us. We may also process additional information about you as necessary to manage our relationship with you and provide our services.
Usage Data: We collect information about your interactions with our website, including IP address, browser type, pages visited and time spent on our site.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website.
How We Use Your Information
We use the information we collect to:
• Register you as a guest and process bookings and payments. This is necessary for the performance of our contract with you and for our legitimate interests in administering our business and ensuring the accommodation operates effectively.
• Manage our relationship with you, including responding to queries or complaints. This is necessary for the performance of our contract with you and for our legitimate interests in providing guests with quality service and addressing concerns raised by guests.
• Manage and collect all applicable payments, fees and charges. This is necessary for the performance of our contract with you and for our legitimate interests in processing payments and recovering sums due to us.
• Administer and protect our business, website and online booking system. This is necessary for our legitimate interests in running our business, providing administration and IT services, maintaining network security and preventing fraud.
• Provide suggestions and recommendations about products, services and promotional offers that may be of interest to you. This is necessary for our legitimate interests in developing and promoting our products/services and growing our business.
• Comply with legal obligations.
Disclosure of Your Information
We may share your information with third parties who act on our behalf or provide services to us. We require all such third parties to respect the security of your personal data and do not allow them to use it for their own purposes. Third parties may include:
• Service providers who assist us in operating our website and providing our services, such as IT services, professional advisers, payment providers, insurers and marketing companies with express consent from you. This includes Queensborough Group, which administers the online booking system on our behalf.
• Other third parties in connection with a business transfer, such as a merger or acquisition.
• Legal authorities if required by law.
Security of Your Information
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.
Your Data Protection Rights
You have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Withdraw consent at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at mark.stirrup@barnhowe.co.uk. If you feel that we have not resolved your complaint, please note that you have the right to complain to the Information Commissioner’s Office.