Privacy Policy
Privacy Policy of Dolphin Hotel
Effective Date: January 1, 2024
Dolphin Hotel (“we,” “us,” or “our”) is committed to protecting the privacy and security of
your personal information. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you visit our hotel or interact with us online or in person.
1. Information We Collect
We may collect and process the following information about you:
• Personal Information: Name, address, email, phone number, and identification
documents (passport, ID card).
• Reservation Details: Booking dates, room preferences, special requests, and payment
information.
• Transaction Information: Payment details, billing address, and transaction history.
• Communication Data: Records of your interactions with us, including phone, email,
and social media communications.
• Usage Data: Information about how you use our website, such as IP address, browser
type, and device information.
• CCTV Footage: We monitor hotel premises with CCTV that includes both audio and
visual recording in common areas for enhanced security purposes. Audio recording is
limited to these areas and is used to ensure the safety and security of guests, staff, and
property.
2. How We Use Your Information
We use your information in the following ways:
• To Facilitate Bookings and Stays: Processing reservations, payments, and fulfilling
special requests.
• To Improve Our Services: Conducting surveys, analyzing feedback, and
personalizing guest experiences.
• For Communication: Sending reservation confirmations, special offers, and updates
about our services.
• For Legal Compliance: Complying with regulatory requirements and ensuring guest
safety.
• For Security: Monitoring hotel premises with audio and visual CCTV to ensure
safety, prevent fraud, and protect property.
3. How We Share Your Information
We may share your information:
• With Service Providers: For processing payments, managing bookings, and offering
additional services.
• With Law Enforcement: When required by law or to protect the safety and rights of
our guests and staff.
• With Business Partners: When facilitating guest experiences, such as external
excursions or dining.
4. International Transfers
If you are located outside the United Kingdom, your information may be transferred to and
processed in the United Kingdom, where data protection laws may differ from your home
jurisdiction. We take steps to ensure your data is protected when transferred internationally.
5. Security of Your Information
We implement appropriate security measures to protect your personal information from
unauthorized access, use, or disclosure. However, please note that no method of transmission
over the internet or electronic storage is 100% secure.
6. Your Data Protection Rights
Depending on your location, you may have the right to:
• Access your data and request a copy of the information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data, subject to our legal obligations.
• Object to or restrict the processing of your data.
• Withdraw consent where we rely on it to process your data.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was
collected and to comply with legal obligations.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze
website traffic, and tailor content to your preferences. You can manage cookie preferences
through your browser settings.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data,
please contact us:
Dolphin Hotel
London Road, St Ives, PE27 5EP
Phone: 01480 466966
Email: enquiries@dolphincambridge.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our
website with an updated effective date