Privacy Policy
# Privacy Policy
**The Southbank Townhouse**
15–17 Belgrave Road
Torquay
Devon
TQ2 5HU
United Kingdom
**Last Updated:** June 2026
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## Privacy Policy
The Southbank Townhouse ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, make a booking, stay with us, visit our website, or otherwise interact with our business.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
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## 1. Who We Are
**The Southbank Townhouse**
15–17 Belgrave Road
Torquay
Devon
TQ2 5HU
United Kingdom
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the contact details provided on our website or booking correspondence.
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## 2. Information We Collect
We may collect and process the following categories of personal information:
### Information You Provide to Us
* Name
* Postal address
* Email address
* Telephone number
* Booking details
* Guest preferences or special requirements
* Correspondence with us
* Payment-related information (processed securely through payment providers)
### Information Collected Automatically
When you visit our website, we may collect:
* IP address
* Browser type and version
* Device information
* Pages visited
* Date and time of visits
* Website usage information through cookies and similar technologies
### Information from Third Parties
We may receive personal information from:
* Online travel agencies and booking platforms
* Payment service providers
* Travel agents
* Other authorised booking representatives
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## 3. How We Use Your Information
We use your personal information to:
* Manage and confirm bookings
* Provide accommodation and related services
* Communicate with you before, during, and after your stay
* Process payments and refunds
* Respond to enquiries and requests
* Comply with legal and regulatory obligations
* Improve our services and customer experience
* Maintain security and prevent fraud
* Send marketing communications where you have consented or where permitted by law
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## 4. Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
* Performance of a contract (e.g., managing your booking)
* Compliance with legal obligations
* Legitimate business interests
* Your consent (where required)
* Protection of vital interests where applicable
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## 5. Sharing Your Information
We may share your information with:
* Payment processors
* Booking and reservation platforms
* IT service providers
* Professional advisers (accountants, solicitors, insurers)
* Government authorities, law enforcement, or regulatory bodies where required by law
We do not sell your personal information to third parties.
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## 6. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
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## 7. Data Retention
We retain personal information only for as long as necessary to:
* Fulfil the purposes outlined in this policy
* Comply with legal, accounting, and tax obligations
* Resolve disputes
* Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
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## 8. Cookies
Our website may use cookies and similar technologies to:
* Ensure website functionality
* Improve user experience
* Analyse website traffic
* Support marketing activities where applicable
You can manage cookie preferences through your browser settings.
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## 9. Marketing Communications
If you have opted in to receive marketing communications, we may send you information about offers, promotions, or updates relating to The Southbank Townhouse.
You can withdraw your consent or unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
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## 10. Your Rights
Under UK data protection law, you may have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion of personal information
* Restrict processing
* Object to processing
* Request data portability
* Withdraw consent where processing is based on consent
* Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit the ICO website.
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## 11. International Transfers
Where personal information is transferred outside the United Kingdom, we will take appropriate safeguards to ensure it receives adequate protection in accordance with applicable data protection laws.
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## 12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.
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## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
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## 14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
**The Southbank Townhouse**
15–17 Belgrave Road
Torquay
Devon
TQ2 5HU
United Kingdom
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