Privacy Policy
Southover Woods - Privacy Policy
**Effective Date:** 01/04/23
**Last Updated:** 13/10/25
1. Introduction
Welcome to Southover Woods Camping. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).
Southover Woods is a subsidiary of Southover Events Ltd who is the data controller. The data processor on behalf of Southover Woods is The Queensborough Group and sub-processors include AirB&B, Pitchup, and Campsites.
This policy explains how we collect, use, and protect your personal information when you visit our campsite, use our services, or interact with us.
2. What Data We Collect
We may collect the following personal data:
- Full name
- Contact details (email address, phone number, postal address)
- Booking information (dates of stay, number of guests)
- Payment details (processed securely via third-party providers)
- Vehicle registration (if applicable)
- Special requests or accessibility needs
3. How We Use Your Data
We use your data to:
- Process bookings and payments
- Communicate with you about your stay
- Provide customer support
- Comply with legal obligations (e.g. health and safety)
- Improve our services and facilities
4. Legal Basis for Processing
We process your data under the following lawful bases:
- **Contractual necessity** – to fulfil your booking
- **Legal obligation** – to comply with applicable laws
- **Legitimate interests** – to improve our services
- **Consent** – for marketing communications (if opted in)
5. Sharing Your Data
We do not sell your data. We may share it with:
- Payment processors (e.g. Stripe, PayPal)
- Booking platforms (e.g. Pitchup, Campsites.co.uk)
- IT service providers (for secure data hosting)
- Law enforcement or regulatory bodies (if required)
6. Data Retention
We retain your personal data only as long as necessary:
- Booking records: 6 years (for accounting/legal purposes)
- Marketing consent: until you withdraw it
- General inquiries: up to 12 months
7. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office)
8. Cookies and Website Tracking
If you visit our website, we may use cookies to:
- Improve site functionality
- Track usage statistics
- Remember your preferences
You can manage cookie settings via your browser.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL encryption
- Secure servers
- Access controls
10. Contact Us
For questions or data requests, contact:
** Southover Woods Camping**
Email: admin@southoverwoods.co.uk
Phone: 07811 846568
Address: Southover Woods, Southover, Dorset