Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, store, and protect personal information when you book or stay at our Bed & Breakfast accommodation.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The Bed & Breakfast accommodation operator is the data controller responsible for your personal information.
3. Information We Collect
We may collect and process the following information:
Name
Address
Email address
Telephone number
Booking details
Payment information
Vehicle registration details (where applicable)
Special requests or dietary requirements
Communications relating to your booking
4. How We Use Your Information
We use your personal information to:
Process and manage bookings
Communicate regarding your reservation
Provide accommodation and related services
Process payments
Comply with legal obligations
Improve our services and guest experience
5. Legal Basis for Processing
We process personal data under the following lawful bases:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent where required
6. Online Booking System & Third-Party Service Providers
Our online booking system is operated with the assistance of third-party service providers.
Data Processor
Queensborough Group acts as a data processor providing services in connection with the operation and support of our online booking system.
Sub-processors
The following sub-processors may process personal data on behalf of Queensborough Group in connection with the hosting and operation of the booking platform:
Hotel Host booking system hosting and management services
Rackspace Technology cloud hosting and infrastructure services
These providers process personal data only as necessary to deliver booking and accommodation services and are required to implement appropriate security measures.
7. Data Sharing
We do not sell personal data. Information may be shared with:
Payment processors
IT and booking system providers
Legal or regulatory authorities where required by law
8. Data Retention
Personal information is retained only for as long as necessary to:
Fulfil booking obligations
Meet legal, accounting, or tax requirements
Resolve disputes and enforce agreements
9. Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
10. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of personal data
Restrict or object to processing
Request data portability
Withdraw consent where processing relies on consent
Requests may be submitted using the contact details provided below.
11. Cookies & Website Data
Our website may use cookies and similar technologies to improve website functionality and user experience.
12. Contact Information
For questions regarding this Privacy Policy or your personal data, please contact: Deborah Stalker deborahstalker81@gmail.com
13. Complaints
If you are dissatisfied with how we handle your personal information, you may contact the UK Information Commissioner’s Office.