Privacy Policy
Arkle House
GDPR PRIVACY NOTICE FOR ACCOMMODATION BOOKINGS
____________________________
Introduction
Arkle House respects your privacy and is committed to protecting your
personal information at all times.
This Privacy Notice sets out: (i) how we use your personal information;
and (ii) your rights in relation to your information.
We act as the data controller in relation to the personal data which you
provide to us when booking our accommodation.
Information we hold about you
It is necessary for us to hold and process certain personal information
about you in order to enable us to process your accommodation booking.
This may include the following information:
Name
Email address
Home address
Telephone number
Payment information
Names of any guests travelling with you
We may also be required to process such additional personal information
about you as is necessary to enable us to manage our relationship with
you and provide services from time to time.
How we use your information
In most cases, we will use the information we hold about you for the
following purposes / activities and in accordance with the following
lawful grounds for processing personal data:Purpose / Activity Lawful grounds for processing
Processing your booking for your stay at
our accommodation and registering you as
a guest.
Necessary for the performance of our contract with
you.
Necessary for our legitimate interests in
administering our business and ensuring that the
accommodation operates effectively.
Managing our relationship with you,
including but not limited to responding to
queries or complaints.
Necessary for the performance of our contract with
you.
Necessary for our legitimate interests in ensuring
that we are able to (i) provide our guests with a
good quality service; and (ii) respond to all queries
and complaints raised by guests.
Managing and collecting all applicable
payments, fees and/or charges.
Necessary for the performance of our contract with
you.
Necessary for our legitimate interests in processing
payments made by guests and ensuring that we are
able to recover all sums due to us.
Administering and protecting our business,
our website and our online booking
system.
Necessary for our legitimate interests in running
our business, ensuring the provision of
administration and IT services, maintaining
network security and preventing fraud.
Providing you with suggestions and
recommendations about products, services
and/or promotional offers that may be of
interest to you.
Necessary for our legitimate interests in developing
and promoting our products / services and
growing our business.Show more
Marketing
We may use your personal information to provide you with information
for marketing purposes on goods, services and/or promotional offers that
may be of interest to you. You may receive marketing communications
from us directly if you have used our online booking system and you have
not opted out of receiving that marketing.
When you use our services, we may send you a questionnaire or invite
you to provide a review about your experience with our website.
Please note that we will obtain your express opt-in consent before we
share any of your personal information with any third party for
marketing purposes.
You can ask us or third parties to stop sending you marketing messages
at any time by contacting us at the email address set out below.
How long we will retain your information
We will only retain your personal data for as long as necessary to fulfill
the purposes we collected it for, including for the purposes of satisfying
any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the
applicable legal requirements.
Third parties with whom we share your information
We may need to share your information with third parties who act on our
behalf or provide services to us. We require all such third parties to
respect the security of your personal data and to treat it in accordance
with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to
process your personal data for specified purposes and in accordance with
our instructions.
We will require to disclose your information to our data processor, the
Queensborough Group. The Queensborough Group administers the online
booking system on our behalf. Accordingly, the Queensborough Group
will require to process your personal data in the course of operating the
online booking system. Your information will also be disclosed to
HotelHost Company and Rackspace, both of which are sub-processors for
the Queensborough Group. Both of these sub-processors store data in
order to enable the Queensborough Group to operate the online booking
system.
In addition to our data processor, we may also require to disclose your
information to the following categories of recipients: (i) other group
companies; (ii) our third party service providers; (iii) our professional
advisers, including but not limited to legal advisers; (iv) payment
providers and other financial organisations; (iv) our suppliers; (v) our
trade and business associates; (vi) central and local government; (vii)
regulatory authorities; (viii) third parties with whom we negotiate
commercial agreements; (ix) insurers; and (x) third party marketing
companies where we have obtained express opt-in consent from you).
Sources of information about you
We will collect personal information directly from you. We may also
obtain information about you from our data processor, the
Queensborough Group and other third parties providing services in
connection with the operation of our online booking system.
If your personal details change at any time, please inform us as soon as
possible to ensure that all information held about you remains accurate
and up to date.
International data transfers
We do not transfer your personal information outside the European
Economic Area.Your rights in relation your information
You have a number of rights in relation to your personal information
which we respect and aim to uphold in everything we do. These include
the following:
you can ask us for a copy of the information we hold about you and
a description of how we use that information (i.e. subject access
request);
if you believe any information we hold on you may be inaccurate or
incomplete, and you are unable to correct this information yourself,
you can require us to rectify these inaccuracies;
you can require us to erase your information in certain
circumstances (i.e. the right to be forgotten);
where we process your information using automated means on the
basis of your consent or to perform the agreement, you can request
that we supply such information to another party (i.e. the right to
data portability);
you can require us to restrict our use of your information or object
to how it is used in certain circumstances;
where we process your information on the basis of our legitimate
interests, you have the right to object to us processing your
information in certain circumstances;
where we are processing your personal data for direct marketing
purposes, you have the right to object to us processing your
information; and
where you have given your consent to us to process your
information for particular purposes (e.g. to share your information
with third party marketing companies), you may withdraw this
consent at any time, provided that this will not affect the
lawfulness of any processing carried out before you exercised the
right to withdraw your consent.
How to contact us
If you have any questions about how we use your information or you
wish to contact us about your rights or if you have any complaints about
our use of your information, please contact us
at: derryhotel@gmail.comWe will do our best to answer any question and resolve any complaint to
your satisfaction. However, if you feel that we have not resolved your
complaint, please note that you have the right to complain to the
Information Commissioner's Office.
Please note that this Privacy Notice may be updated by us from time to
time. Any updates will be notified to you by e-mail