Privacy Policy
The Old Post Office Bed & Breakfast
This Privacy notice sets out how we use your personal information and your rights in relation to your information.
We act as the data controller in relation to the personal data which you provide to us.
Information we hold about you.
We need to hold certain information to enable us to process your accomodation booking, this may include; Name, address, email address, telephone number, payment information, names of guests travelling with you. We also may need to process additional information to enable us to manage our relationship with you or to provide additional services.
How we use your information
To process your booking stay in our accomodation and register you as a guest.
Managing our relationship with you, responding to queries and complaints
Lawful grounds for processing to enable us to perform our contract with you and ensure the accomodation operates effectively.
Management and collection of applicable payment fees and or charges.
Administration and protection of our business, website and online booking system.
Providing sevices and promotional offers that might be of interest.
Necessary for our legitamate interests in running our business, ensuring the provision of IT services, maintaining network security and preventing fraud.
To promote our products and grow our business.
Marketing
We may use your personal information for marketing purposes unless you have opted out of receiving on our booking system. We will not share any personal information unless you have agreed to do so. You can ask us or third parties to stop sending you information by contacting us at the email address below.
How long will we retain your information ?
We will only retain your information as long as necessary to satisfy legal accounting and reporting requirements.
Third parties and whom we share your information.
We may share your information with third parties who act on our behalf or provide services for us. We do not allow third party service providers to use your personal data for their own purposes. We will require to disclose your information to our data processor, Queensborough group who administer the booking system on our behalf. Your information will also be disclosed to HotelHost Company and Rackspace sub processors for the queensborough group to operate the online booking system.
We may also disclose information to;
Other group companies, other third party service providers, our professional advisors, payment providers and other financial institutions, our suppliers, our trade and business associates, central and local government, regulatory authorities, all third parties with whom we negotiate third party agreements, insurers and third party marketing companies which we have obtained express opt in consent from you.
sources of information about you.
We will collect personal information directly from you, The Queensborough Group and third parties in connection with the booking system.
International data transfer
We do not transfer your information outside the EU.
You have rights in relation to your information.
You can ask for a copy of the information we hold on you, you can require us to restrict the use of your information or withdraw consent at any time as long this does not restrict the lawfulness of any process carried out.
How to contact us
For questions or complaints on how we use your information, please contact info@coverackbnb.co.uk
Please note you have the right to complain to the Information Commissioner's Office if we are unable to resolve any complaint to your satisfaction.
Any Privacy Notice updates will be notified to you by email.