Greenbank Farm Holidays

Privacy Policy


*What information we collect about you*
When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to 25% of the value of your stay.
*How we use the information we hold on you*
We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.
*How is your data stored*
All of the personal and debit/credit card data you supply us as part of the booking process is stored securely on a third party system, Queensborough Group Q-Pay. Neither we nor Queensborough Group will share your information with any third party unless there is a legal reason for doing so.
*Access to you information*
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email: info@greenbankfarmholidays.co.uk
*Cookies*
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookied. See www.aboutcookies.org for more information.
*Wi-Fi Surveillance Camera*
We have 1 wi-fi camera on the outside of the building. It looks down the drive at the main gate and covers the front door. We use the camera for the security of our property, ourselves, our animals, our guests and our guest's property. The data is recorded securely online and is only kept for 7 days. The only people who have access to this data are the resident Alexander family. The data can be accessed via an app on our smartphones, all of which are password protected.