Privacy Policy
Privacy Policy
The Avenue
24 King Georges Avenue, Leiston, Suffolk, IP16
Introduction
Welcome to The Avenue. We provide short stay and holiday accommodation in the form of apartments and rooms, operating in a similar manner to a hotel. This Privacy Policy explains how we collect, use, store and protect your personal information when you book with us or use our services.
We are committed to protecting your privacy. We will only use your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
The data controller responsible for your personal information is:
The Avenue
24 King Georges Avenue, Leiston, Suffolk, IP16
What Information We Collect
We may collect and process the following categories of personal information from you:
• Contact details: Name, email address, phone number and postal address
• Booking information: Dates of stay, room/apartment type, special requests and payment details
• Identification information: Where required by law or for security purposes, proof of identity
• Communications: Any messages you send to us, such as enquiries or feedback
How We Use Your Information
We use your personal information only for the following purposes:
• To process and manage your booking, including confirming your reservation and providing pre arrival and check in information
• To communicate with you about your stay, respond to your enquiries and provide customer support
• To process payments and maintain financial records
• To comply with legal and regulatory obligations
• To ensure the safety and security of our guests, staff and property
Information Sharing and Disclosure
We do not share your personal information, emails or contact details with any third parties for marketing, commercial or any other purposes — this includes selling, renting or distributing your data.
We may only disclose your information in the limited circumstances below:
• Where required by law, court order or government authority
• To trusted service providers who assist us in operating our business (e.g. payment processors), and only under strict data protection agreements that ensure your information remains secure and private
• To protect the rights, property or safety of The Avenue, our guests or others
Marketing and Communications
• We do not send unsolicited commercial emails or spam.
• We will only contact you by email regarding matters directly related to your booking, your stay or administrative updates.
• If you voluntarily give us consent to receive future offers or news, you may opt out at any time easily and free of charge.
Data Security
We take appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, loss or destruction. Our procedures are designed to ensure your data is handled safely and confidentially.
Data Retention
We keep your personal information only as long as necessary for the purposes it was collected:
• Booking and contact details are retained for 7 years to satisfy legal and accounting requirements
• After this period, your information will be securely deleted or anonymised
• Where you have given marketing consent, we retain your details until you withdraw that consent
Your Rights
Under UK data protection law, you have the following rights:
• To access a copy of the personal information we hold about you
• To request correction of any inaccurate or incomplete information
• To request erasure of your information where there is no compelling reason for us to keep it
• To restrict or object to processing of your information
• To data portability, where applicable
• To withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
📧 nicole@wphotel.co.uk
📞 07711816421
📍 The Avenue, 24 King Georges Avenue, Leiston, Suffolk, IP16
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Last Updated” date. We encourage you to review this page periodically.