Privacy Policy
Privacy Policy for The:Room Ltd
1. Introduction
The:Room Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our accommodation services. By booking or staying at our property, you agree to the practices outlined in this policy.
2. Data We Collect
We may collect and process the following types of information:
• Personal Information: Name, address, email address, phone number, nationality, and other details provided during the booking or check-in process.
• Payment Information: Credit card details or bank information for payment purposes, processed securely through third-party payment processors.
• Booking Information: Details of your reservations, including the dates of your stay, preferences, and special requests.
• Usage Information: Information on how you interact with our website or digital booking platforms, including IP address, browser type, and browsing patterns.
• Other Information: Any other information you choose to provide, such as feedback, complaints, or requests.
3. How We Use Your Information
We use your information for the following purposes:
• To Provide Services: Manage and process bookings, payments, and any requests related to your stay.
• To Communicate with You: Send booking confirmations, notifications about your stay, and respond to your inquiries.
• Legal and Security Requirements: Comply with legal obligations, including reporting requirements, and to protect the security of our property, guests, and staff.
• Marketing (Optional): With your consent, send promotional materials, offers, or information on services that may interest you.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
• Performance of a Contract: For managing and providing the accommodation services you requested.
• Consent: For optional services, such as marketing, where you have provided consent.
• Legitimate Interests: To enhance customer service, security, and improve our business processes.
5. Sharing Your Information
We may share your information in the following instances:
• With Third-Party Service Providers: For payment processing,