Gwern Borter Manor

Privacy Policy

Gwern Borter Manor respects the privacy of every individual who stays with us and/or uses our website.

This Privacy Policy applies to personal data that:
• is provided to us when you stay or travel with us (or make enquiries to stay or travel with us) either by you or by a third party through whom you have made an enquiry or booking; and
• we collect from you when you visit the Gwern Borter Manor websites or which we obtain from any communications with you

The following sections of this Privacy Policy describe the types of personal data we collect, how and for what purposes we use that personal data, that we don’t share it, and the choices and rights available to you regarding our use of your personal data. We also describe the measures we take to protect the security of the personal data we hold and how to contact us.

1. Personal data we collect
2. Use of personal data
3. Sharing personal data
4. Your rights
5. How we protect your personal data
6. How long we keep personal data for
7. How to contact us

1. Personal data we collect

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:
• filling in a form on any of our websites;
• filling in a physical registration card;
• opting in to receive marketing information with us;
• creating an on-line account with us and managing your preferences;
• contacting us by telephone or face to face (e.g. in the context of making a reservation);
• sending us a letter, e-mail or social media message;
• subscribing to receive a service from us (e.g. a newsletter, blog or by following us on social media);
• requesting promotional information from us
• participating in a survey, competition or prize draw; or
• contributing content to us

The types of information we may obtain include:
• payment data, travel history and details of joint travellers;
• dates of your stay or travel with us and associated charges;
• purchase or delivery of products or services;
• reviews and opinions about our brands, products and services;
• information we receive about you from any third parties through whom you have booked your arrangements

We do not collect data which is, by its nature, particularly sensitive (e.g. genetic data, biometric data, data revealing racial or ethnic origin, political opinions, sex life, sexual orientation, religion or other beliefs, data concerning health, criminal background or trade union membership) unless it is volunteered by you.

When you visit our website, we may also collect certain data through the use of automated means. Such data may comprise the following data:
• date and time;
• originating IP address;
• domain name;
• type of browser and operating system used (if provided by the browser);
• URL of the referring page (if provided by the browser);
• object requested;
• completion status of the request;
• geographic location

2. Use of personal data

As a provider of luxury hospitality service provider, Gwern Borter Manor a legitimate business interest in operating and improving its business and the services it offers, therefore uses and processes your personal data to:
• help us create content that is relevant to our visitors;
• make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you;
• provide you with information, products or services that you request from us or which we feel may interest you;
• facilitate bookings, payment and other administrative processes related to your stay or travel;
• assess and help us understand general trends and patterns relating to our business;
• provide for the safety and security of our guests and visitors;
• manage general record keeping;
• enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites;
• enable you to make reservations and payments;
• meet any legal and/or regulatory requirements;
• provide the products or services you request from us including providing personalised services; and
• improve our products and services and to ensure our products and services are of interest to you.

We may also use your personal data to protect against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms. We use personal data for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by applicable law.

In the situations set out below, we will only process your personal data when you have given us your specific consent and you have the right to withdraw your consent at any time.

We may process your personal data by both automated and manual means. We may use your personal data in other ways for which we provide specific notice at the time of collection.

3. Sharing personal data

We do not sell, otherwise disclose, or share data we collect and hold about you.

4. Your rights

We will only send you marketing communications if you “opted in” to receiving such communications. You have the right to “opt out” of receiving marketing communications, whether by email or otherwise, at any time. You can do this by clicking the unsubscribe link displayed in any of the marketing e-mails you receive or emailing

5. How we protect your personal data

We maintain administrative, technical and physical safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

For your own protection, we encourage you not to include sensitive personal data, credit card or similar personal data in any e-mails you send us or our staff.

6. How long we keep personal data for

Gwern Borter Manor only retains your personal data for as long as needed to fulfil the purposes for which it is collected, unless we are required or permitted by law to keep the personal data for longer.

Your personal data will be anonymised or deleted if your last interaction with Gwern Borter Manor was too long ago to be deemed relevant.

7. How to contact us

If you have any questions or comments about this Privacy Policy, if you would like us to update personal data we have about you or your preferences, or to exercise your rights, please email us at