Privacy Policy
Savoy Court Hotel (11 Cavendish Pl, Eastbourne, East Sussex BN21 3EJ) is operated by Savoy Court Ltd, registered in England and Wales, registration number 11749020, registered office address 56 Wheats Avenue, Birmingham, United Kingdom, B17 0RJ.
Our website address is: http://www.savoycourthotel.co.uk.
Our e-mail address is info@savoycourthotel.co.uk
What data we collect:
Booking Information - Should you choose to make a booking with us, we will process the data you provided for the purposes of satisfying the provision of accommodation to you. Furthermore, we are required by law to keep a register of guests, keeping the details of the stay for 12 months.
Reviews and Comments - Upon submitting your Comment or Review to us, you will have the choice of having the details your provided us with publishable, or for our eyes only.
Enquiries - If you submit an enquiry to us via e-mail or our website, we will process this information to assist with your query.
Analytics - Non-personalised information from your visit will be automatically collected when you visit our website. This information will normally consist of your operating system, browser type, which page you visited and how you connected to our website.
Contact Details - Should you, via various means including online and in person, give us consent to contact you with promotions or information, we will use the details provided to do so.
How long we retain your data
Booking Information 12 months after end of stay. We will keep your booking details for 12 months from the time your stay with us ends (or from the time you cancel your booking). After that time, we will retain the details of the booking, but will destroy any personal information in regards to that booking.
Reviews and Comments Indefinitely We will keep the records of your comments and reviews in order to improve the service we provide indefinitely.
Enquiries Up to two month after the enquiry is settled. We will destroy any personal information associated with the enquiry you have made within two months of the enquiry being settled.
Analytics Indefinitely We will store and process the non-personal details of you visit indefinitely.
Contact Details Until withdrawn. We will provide you with occasional communications via the method you consented to until your consent is withdrawn.
Where we send your data
We use Queensborough group as our data processor, and store our data and e-mails with them, They use HotelHosts and Rackspace as sub processors. We do not take your data outside of EU.
What rights you have over your data
GDPR grants you numerous rights in regards to the data we hold over you. You can view the full information on ICO’s website. This includes right to be informed about the data usage (which is the purpose of this page). right to access (which means that generally you can see what personal data of yours we hold), right to rectification (which means that if you tell us that the information we hold is wrong, we need to fix it), right to erasure (where you can ask for some data to be deleted), right to restrict processing (where you can ask for some data not to be used), right to data portability (which means that when you request some data, we have to use a common format to provide it) and right to object (which means that you object to us processing your data).
The rights that you have depend on the legal basis the data is gathered for. Please note that consent for anything you have given can be withdrawn by you to stop the associated processing.
Any inaccurate data that you have provided us with can be amended as required.
Additional information
How we protect your data
We store the data, where possible, in encrypted format. Where the data is held in e-mail accounts, the accounts are protected with strong passwords that are changed regularly, and access to which is restricted to authorised personnel.
We regularly destroy personal data after it’s period of suitability ended to minimise risks.
What data breach procedures we have in place
Upon discovering a data breach, or a possibility of data breach, we promptly ascertain the data affected and inform the police, as well as ICO regarding the data breach.
We then identify affected, or possibly affected individuals and companies, and where possible, inform them of the breach or possible breach via details provided. At the same time, we publish the information regarding the breach in prominent place on our website.
What third parties we receive data from
We might receive booking information via third party bookings and reservation platforms that we work with. The data received from these sources is treated similarly to the data obtained directly via our website.
What automated decision making and/or profiling we do with user data
We do not use automated decision making and/or profiling.