Pantglas Hall

Privacy Policy

Pantglas Hall GDPR Privacy Information Notice

Pantglas Hall is committed to protecting and respecting your privacy.

This Policy explains when, why and what personal information is collected, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to, or via the other methods on our contact page.

Date: 25/05/18
Author: Resort Manager

1. Who are we?
Pantglas Hall comprises of The Pantglas Owners’ Club, Pantglas Leisure Club and Lightcourt Ltd that is a wholly owned subsidiary of MBH3. Our registered address is Pantglas Hall, Llanfynydd, Carmarthen, SA32 7BY. We are registered under the data protection act as a data controller.

2. How do we collect information from you?
When you contact Pantglas Hall you may provide personal information; this is the minimum needed to operate our services. This information may be collected when you:
 Register for, use, or make a payment for a product or service.
 Contact us with a question or request.
 Use our services.
 Make a reservation.
 Stay at Pantglas Hall.
 Provide a testimonial or story, or submit a review or comment.
 Participate in a competition or promotional activity.
 “Like”, ”Follow” or otherwise connect with or post to one of our Social Media Pages.

3. What information do we collect from you?
We may collect personal information such as your:
 Name.
 Email.
 Postal address.
 Phone number.
 Financial information.
 Social media account information.
 Stay, trip, product, service or related information, such as your preferred unit, dates and number of people/children travelling with you.
 Special needs that may impact your stay.
 Passport, visa information.
 Communication, product, service or other preferences.
 IP address or device ID.
 Account or Membership ID.
 CCTV Footage if you visit the site.

3.1 Sensitive Data
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions).

We expressly request that you do not provide any such sensitive data to us.

3.2 Children’s information
Our services are not directed to children under 16. If you learn that a child under 16 has provided us with personal information without consent, please contact us.

4. Why we collect your data and how we may use your data
We will hold your information securely and use it only in compliance with the applicable current data protection laws. Legitimate interests allow us to use your information to provide you with updates and other information you may request. We may also use and analyse the information we collect so that we can administer, support, improve and develop our businesses.

Where you have consented, we might also use your information to let you know about other offers or events that may be of interest to you.

We will not sell or rent your information to third parties.

4.1 Disclosure of information
The only parties that we disclose your information to are:-
 Our employees who process the information for the purposes for which you have made it available to us.
 Our suppliers, advisors and auditors who may have incidental or necessary access to your information in the process of providing services to us; however they will also be obliged to treat your information as confidential.
 Our Parent Company MBH3 Ltd who may have necessary access to your information in the event you are a member of the Pantglas Owners’ Club and a Timeshare owner at the Pantglas Resort to ensure your contact details are kept up to date; however they will also be obliged to treat your information as confidential.
 We will only share your information with third parties for marketing purposes where it is deemed beneficial and relevant to our customers, and where you have consented.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
4.2. Consent to send emails
With the exception of confirmation, modification and cancellation emails that are triggered immediately by guest updates, all other email types sent through Lightcourt Ltd are considered Commercial Electronic Messages (“CEMs”) and are subject to email sending and spam laws around the world. Consent is normally implied via the business relationship of booking a reservation, but it is important to understand the details.
4.3. Transfers of data
Information that you submit to us by email or through our website may, incidentally in the course of transmission, be transferred outside of the European Economic Area (EEA). However we will not otherwise transfer your information outside of the EEA. This is because the laws protecting information outside of the EEA may be less protective than those within the EEA where data protection laws are consistent.

5.0. Controlling your information
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.

6.0. Requesting a copy of your information
You may request a copy of any data we hold about you. Upon request, we will provide a file containing the personal data we hold on record about you.
6.1. Updating or correcting your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so that we may correct our records.
6.2. Deleting your information
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
6.3. Automated decision making
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

7. Use of ‘cookies’
Like many other websites, the Pantglas Hall website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.
The following list outlines what we use cookies for:
Google Analytics: Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that our website is responding to your needs in the best way possible.
By using and browsing the Pantglas Hall website, you consent to cookies being used. If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.

8. Security
Pantglas Hall takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable controls including physical, electronic and managerial procedures to safeguard and secure the information we collect.

9. Data Breaches
Where appropriate, Pantglas Hall will promptly notify you of any unauthorized access to your personal information.

10. Complaints
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) in accordance with this Policy.