At Ings Farm Certificated Location (CL) we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we monitor our data protection compliance.
How we collect and process your personal information & data: On our website when you visit, enquire to make a booking, from emails you send us or questions you ask us various data is collected. If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record purposes, to improve the quality of our offering and to prevent and detect fraud. When you arrive at our CL and whilst on the premises in the form of closed circuit television (CCTV).
What information we may collect: The personal information we collect will include name, email address, home address, telephone numbers and your CAMC membership number. We may use your personal information & data in the following ways: To administer your booking(s), send you emails or call you in relation to your stay. To contact you after departure to ensure you have enjoyed your stay and to invite you to leave a review. To occasionally send you update emails about our CL should you opt in to this service. We use CCTV at our property that may capture or record images of you and your visitors in public areas for the protection of you and your visitors and for the purposes of crime prevention where permitted by law.
Sensitive personal data: We do not collect sensitive personal data such as racial or ethnic origin, nationality, religious beliefs, etc. We may use data provided by you to meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information to browse our website.
Opt out: Marketing & promotional emails provide a link at the end of the email to unsubscribe from that service. Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your booking(s).
Non-disclosure to third parties: We do not share your data with any other company for marketing purposes. We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law. This includes, but is not limited to, your use of our WiFi internet service.
Retaining personal information: We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Our contact details
Name: Colette Cox
Address: Ings Farm, Ings Lane, Saddleback Road, Skidbrooke, Louth. LN11 7DH
Phone Number: 07545 007578
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at the above address.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk