Swandale Guest House

Privacy Policy


This Privacy Notice explains how we at Swandale Guest House use any personal information we collect about you.
What information we collect about you
When you make a booking with us we collect the names of all the guests be staying, your home address, email address, car registration and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit equal to the first night of your stay.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored?
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, QBooks.
Neither we nor QBooks will share your information with any third party unless there is a legal reason for doing so.
Marketing
We would like to stay in touch with you to send information about our guest house, any special offers we may have or local events. We send occasional emails to people on our distribution list. The distribution list is managed by secure third parties, Mailchimp and Qbook. You may change your preferences or unsubscribe via Mailchimp or QBook at any time.
Neither we, QBook nor Mailchimp will pass your details onto any third party
Guest Registration
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests: Name and nationality
For non commonwealth guests: Name, nationality, passport number, address of next destination
We will keep these forms safely under lock and key. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at info@swandaleguesthouse.co.uk